Contact Hotmart Customer Service
Hotmart Phone Numbers and Emails
Toll-Free Number:
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(888) 498-1797Ethics Line (US/Canada)
Customer Service:
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+55 800 591 7180Ethics Line (Brazil)
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+31 800 022 1507Ethics Line (Netherlands)
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+3 490 098 3438Ethics Line (Spain)
Hotmart Emails:
Hotmart Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hotmart Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hotmart is 8884981797. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 27% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Hotmart may ask you for the following information to identify you as a customer: email, first and last name or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hotmart Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hotmart is 8884981797. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 27% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Hotmart may ask you for the following information to identify you as a customer: email, first and last name or order id or tracking no.
People call Hotmart mainly because of refund, activation/ cancellation, payments and charges.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Hotmart is suporte@hotmart.com. 79% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Hotmart Website:
Hotmart Help Center:
Corporate Office Address:
Hotmart Customer Service Reviews
They never answered my messages or called me back. They owe me $97.00. They charged my bank account $97.00 twice.
They could do everything better, there customer service is a joke nothing was settled then they charged me for 3 things I didn't authorize or know about until my bank contacted me. They should be shut down, there scammers as far as concerned.
They should be criminally charged.
How Good is Hotmart's Customer Service?
Summary of Hotmart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hotmart?
Refund Question:
- “Problems with refund”
- “Refund”
- “Refunds”
Activation/ Cancellation Question:
- “I Want To Cancel all hotmart”
- “Cancelation”
- “Cancel subscription”
Payments and Charges Question:
- “Unexplained charges”
- “Over charge”
- “Fraud”
Product/ Service Question:
- “Today I purchased the tool to help Google with captcha it said that they would be calling me back I never received a phone call I paid for it with and I never got the tool and I got cut off no I would like to know what's going on I want to know if I'”
- “Product doesn't download completely only 9% need to speak to producer”
- “But product for$ 14.95 and you charge me $ 39.98 two times”
Request for Information Question:
- “I need to speak with customer service”
- “I want to get back to doing the captures. But I don't know how to get back to it.”
- “Question my refund”
Shipping and Delivery Question:
- “I did not receive my product”
- “I have not received my book the preacher Guide”
- “Did not receive my purchase”
Account Question:
- “No access to my account”
- “Money taken from my account that I don't know about”
- “Account”
Staff Question:
- “No clue what this service is or why it is charging me”
- “Customer service”
- “Paid for service didn't receive nothing”
Cards Question:
- “I want to councel the orders that was placed on my Card. I did not authorize it. And I am not interested in what you are offering.”
- “I applied for The " Be Cash Card " this morning, around 9:00 am PST and my debit card was declined . I entered my correct info as usual. My address is 510 N. 5th Avenue #2b Oakdale california but your system puts me at 4913 Albers Rd. Oakdale”
- “I was told that my credit card information was incorrect and I was in charge, but I was charged. I have proof I was charged and you're not refunding me my money.”
Return/ Replace Question:
- “Why are y’all changing me something that I don’t have”
- “Because I don’t have this and yall changing for something that I don’t even have”
- “Can't change email”
Website/ Application Question:
- “Having trouble with app and produ t”
- “My personal information was stolen and used on your website....”
- “Can't download the programs I purchased”
Employment Question:
- “Captain job”
- “Trying to get paid for watching videos”
- “The program where you watch videos and get paid will not activate”
Other Question:
- “Reclamo de reembolso”
- “No quiero esa plataforma”
- “Reclamo”
Compare Hotmart Customer Service To
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