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Contact Hotmart Customer Service

How to Reach a Person at Hotmart

Verified Contact Information

Toll-Free Number:

  • 1-888-498-1797
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • +55 800 591 7180
    Ethics Line (Brazil)
  • +31 800 022 1507
    Ethics Line (Netherlands)
  • +3 490 098 3438
    Ethics Line (Spain)
  • +3 161 920 0269

Customer Service:

support@hotmart.com
mobileaccounts@hotmart.com
App Support
suporte@hotmart.com

Hotmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Hotmart Phone Number
1 (888) 498-1797
Average Hold Time
00:00:59
Average Calls duration
2 minutes
Most Popular Hotmart Email Address
suporte@hotmart.com
Hotmart Live Agent Availability
3% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Hotmart?

The company has established a toll-free helpline, (888) 498-1797, for customers to consult with its support team at the Hotmart headquarters. However, this number is currently not in service and simply goes to voicemail. Some other official numbers currently active for assistance include the ethics line +55 (800) 591-7180 to connect with business representatives in Brazil. Clients in the Netherlands can contact the respective agents by calling Hotmart’s phone number +31 (800) 022-1507. For inquiries from company agents in Spain, dial +3 (490) 098-3438 during business hours. Calling the customer care team is best in all urgent cases, including purchases, access support, creator assistance, affiliate queries, account management, technical help, billing, and payments.

Users can reach Hotmart’s support team via one of the following three emails. Individuals seeking assistance with general issues or complaints can contact support@hotmart.com. Hotmart’s email address, suporte@hotmart.com, is also available to contact the customer care team for similar purposes. Users seeking app support or other forms of technical assistance can reach the relevant agents via email at mobileaccounts@hotmart.com during business hours. The company agents typically respond to emails within several hours on regular business days.

To meet the customer support team at Hotmart’s headquarters, visit the address, Hotmart B.V., Spuistraat 168C, Amsterdam, North Holland 1012VT, Netherlands. However, you must arrive during the regular support hours to ensure a seamless experience. Clients who are unable to visit the corporate office for any reason may consider sending written correspondence to this address for secure communication and effective assistance. However, that may not be as ideal as using the Hotmart contact numbers and emails in general cases.

The only option to contact Hotmart’s support online is to message them on Instagram and LinkedIn. The links to follow the company on these platforms are available on its official website. Users can also subscribe to Hotmart’s YouTube channel to stay informed and updated with its services and policies. The company's official website also features an FAQ section covering various topics categorised under Buyer, Creator, and Affiliate sections for user convenience.

PissedConsumer Club

Contact Information

Hotmart Website:

Hotmart Help Center:

Corporate Office Address:

Hotmart B.V.
Spuistraat, 168C
Amsterdam, North Holland 1012VT
Netherlands

How Customers Rate Hotmart Support?

3.5 / 5
Needs improvement

Based on 9.6K calls to Hotmart customer support through PissedConsumer.com and 14 survey responses.

Total Calls
9.6K
Avg Call Duration
02:29
Issues Resolved
4%

Why Customers Call Hotmart?

Top Reasons of Customers Calls

  • Refund 26%
  • Activation/ Cancellation 19%
  • Payments and Charges 14%
  • Customer Inquiries & Issues 13%
  • Product/ Service 8%
  • Request for Information 8%
  • Account 5%
  • Shipping and Delivery 4%
  • Staff 1%
  • Cards <1%
  • Return/ Replace <1%
  • Website/ Application <1%
  • Questions About an Order <1%
  • Fraud & Security Issues <1%
  • Employment <1%
  • Claims & Legal Issues <1%

Refund

26%
  • "Teqursting refund as twice I've asked for downloads"
  • "Refund"
  • "Refund didn't approve this"

Activation/ Cancellation

19%
  • "I want to cancel my freaking subscription with blue phantom"
  • "Cancel"
  • "Cancel subscription"

Payments and Charges

14%
  • "You are rejecting my payment 3 times"
  • "Unrecognized charge"
  • "Charges"

Customer Inquiries & Issues

13%
  • "Remboursement immédiat"
  • "Remboursement achat"
  • "I did not order spanish mind maps"

Product/ Service

8%
  • "No access to my course"
  • "I purchase a prayer and can not access it"
  • "I canto have acces to my purchase"

Request for Information

8%
  • "One questions"
  • "I need to update my phone number"
  • "I need speak with someone who speak spanish"

Account

5%
  • "Canscel subscription with Academia de Productos Digitales"
  • "Cannot lodge into my account"
  • "Unblock my account"

Shipping and Delivery

4%
  • "I have not received the book I ordered"
  • "Did not receive book"
  • "Did not receive product"

Staff

1%
  • "Talk to customer service"
  • "Customer service"
  • "I want to discontinue my service. I purchased it on yesterday I changed my mind want to know if I can get a refund."

Cards

<1%
  • "Unauthorize use of card"
  • "I don't received the card that I pay"
  • "It says that my card was not good but then again it says my card was good"

Return/ Replace

<1%
  • "Change my email"
  • "Difficulty in changing my bank account details"
  • "Change access email"

Website/ Application

<1%
  • "Issue without mowing the Bible app and logging into the account so I can view my material on my audios that I purchased yesterday"
  • "App not downloading it's. Taking me to bling an it still doing the same"
  • "app not working"

Questions About an Order

<1%
  • "My order"

Fraud & Security Issues

<1%
  • "Scammed"

Employment

<1%
  • "I signed up for the job with YouTube.And no one never called me or sent me the link"
  • "Because I thought it was a job that y'all showed on Facebook that I was applying for but y'all just kept putting up the $40 $42 every time I added money. So I want my $90 back $93 something but 97 something back on my card. Kelvin Wallace"
  • "Captain job"

Claims & Legal Issues

<1%
  • "Claim"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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