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Hotmart

Hotmart Reviews

hotmart.com
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Hotmart Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Hotmart has 1.2 star rating from 962 customer reviews, with 5% likely to recommend. Consumers are mostly dissatisfied; common Hotmart reviews report billing, refunds, access and website reliability problems.

Key Takeaways for Future Customers

  • Expect difficulty reaching live customer service and limited help for subscriptions.
  • Prepare for refund and billing disputes; keep records of charges.
  • Verify access to digital purchases immediately after payment.

Negative Feedback / Risk Areas

  • Frequent customer complaints about refunds and billing errors.
  • Repeated issues with account access, downloads, and canceled subscriptions.
  • Poor response times and dropped or unhelpful support calls.

Positive Feedback

No pros listed in reviews.

View full overview ›

Media from reviews

Hotmart - Cancelar una suscripción
Hotmart - Over chargeHotmart - I paid for a course and I didn’t get itHotmart - I paid for a course and I didn’t get it - Image 2Hotmart - I bought the English accelerator course and never received access to it, so I...Hotmart - I haven’t get my refund that I requested on June 12Hotmart - I haven’t get my refund that I requested on June 12 - Image 2
View all media ›

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Brigitte N Hdb
map-marker Villefranche-Sur-Saône, Rhône

Remboursement achat

Impossible d'avoir un dialogue en français je désire le remboursement de 64,50 que j'ai résilié transaction HP 10 16 75 ** ** achats de livres sur YouTube. Merci.

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Yireilys A
map-marker Aurora, Colorado

Cancelar una suscripción

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Hotmart - Cancelar una suscripción

Puse mi correo electrónico mal, por lo tanto no pude acceder a la app y se están cobrando los pagos recurrentes mensualmente. Necesito cancelar la suscripción porque no la estoy utilizando.

Loss:
$50

Preferred solution: Cancelar la suscripción

User's recommendation: Verificar muy bien la información que dan

View full review
Alicia G Kmj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I bought the English accelerator course and never received access to it, so I need a refund.

Hotmart - I bought the English accelerator course and never received access to it, so I...

I bought this English accelerator course, but while I was making the payment, the webpage disappeared; an email came through, but that vanished immediately as well. I've been trying to speak with them, but I only get a chatbot. They told me they would resolve the issue, but I just want my money back.

Loss:
$10198

Preferred solution: If this course is real, I just need access to it or a refund.

View full review
Ana M Fos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chevy Chase, Maryland

I paid for a course and I didn’t get it

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Hotmart - I paid for a course and I didn’t get it
Hotmart - I paid for a course and I didn’t get it - Image 2

As I said, I bought a course and didn't get it. No one answered my emails.

I can't contact anyone. I called Hotmart; they just dropped my line.

Almost $70.00 wasted. Transaction code No: HP118339****

Invoice No: BVRUS01501****

I want my money back.

Loss:
$65
Cons:
  • Untrustworthy

Preferred solution: Full refund

User's recommendation: Don’t use this platform

View full review
Maria R C
map-marker North Lauderdale, Florida

Over charge

Hotmart - Over charge

I supposed to pay $67, and they charged me three times $67. I want my money back. I should only be charged one time $67 for the course, and I want the rest of the money back in my account, please.

Loss:
$134

Preferred solution: Deliver product or service ordered

View full review
Luz C Brj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, New Jersey

I haven’t get my refund that I requested on June 12

Hotmart - I haven’t get my refund that I requested on June 12
Hotmart - I haven’t get my refund that I requested on June 12 - Image 2

They took my money becuase I requested my refund on June 12 and today is June 17 and I havent received my refund was going on

Preferred solution: Full refund

View full review
Terri T Esq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t get anything I bought

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I cant get no help getting what I paid for. I havent gotten into anything I bought.

And when I try, it tells me I finish my courses and I havent seen or watched not one of them. Plus some of the stuff isnt courses. And I still cant get them . All I can say.

Is take your chances with them. They are also associated with Vow app

Loss:
$500
Cons:
  • Take chances

Preferred solution: I want what I brought

User's recommendation: Good luck I don’t know what to tell you. I have had problems with them from the start

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ROBIN M Nvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subscription

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Can't make contact with customer service!!!DON'T PURCHASE THIS PRODUCT!DON'T PURCHASE!!! Didn't want this subscription!DON'T PURCHASE!

Cons:
  • Absolutely no customer service

Preferred solution: Cancel subscription!

View full review
Tiara C Wyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Conley, Georgia

Issue/complaints

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AI Highlights
  • - Paid $14 for 10K followers that were added and then removed.
  • - No response from support about refund or restoration of followers.

I paid for a service that I am not receiving. You guys are not responding to me, and I think it's very ridiculous.

I paid $14 for 10k followers. You guys put them on my account and then you removed them.

I am asking you to put the followers back and/or refund my money at this point immediately. Then someone lied and told me that they were doing it within 24 to 48 hours, but that was a week ago.

Loss:
$14
Cons:
  • Did not follow through

Preferred solution: Deliver product or service ordered

User's recommendation: No

View full review
Bambi F Qou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company is bull. They wanted to know my bank information.

I want my money back. I haven't received anything, and I don't want to fight with them. I just want my money back to be off the list of subscribers.

User's recommendation: Absolutely not

View full review
Dakota K Myb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buena Park, California

Refund

Can you please refund my money back to me that you guys took and I didnt know you guys scam please me

Loss:
$125
Cons:
  • Scam company

Preferred solution: Full refund

View full review
Dakota K Myb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buena Park, California

You guys scam me

I would like a refund of all my money that you took from me, and I will report you for scam.

Loss:
$125
Pros:
  • Thought was a cool company
Cons:
  • Scam u out of your money

Preferred solution: Full refund

User's recommendation: No

View full review
Lucia O Pks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, New Jersey

Good evening My name is Lucia Ortiz. I...

AI Highlights
  • - Cannot log in or access the course.
  • - Refund requested within 10 days as advised by the recommender.
  • - Purchase date: 8/23/2026.

Good evening

My name is Lucia Ortiz.

I purchased this course because I believe it could help me , but I am having issues logging in and I am unable to access the course.

I would like to request a refund, please.

The person who recommended this course to me is Glennys Rodriguez.

She told me that I could request a refund within 10 days of the purchase.

The purchase was made 8/23/2026 at night.

Please let me know if you need any additional information from me.

Thank you for your assistance.

You can contact me at (551) 587-****.

Lucia Ortiz.

Academia Estrategias.

View full review
Franklin g Yay

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need my refund and cancel

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U are the WORST customer service EVER, U keep me on HOLD and then Hang Up the phone, This TYPE of Behavior will ruin ur Company

Loss:
$49

Preferred solution: Full refund

View full review
Mark V Kri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

I cannot access all of my purchase

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AI Highlights
  • - Purchased 3 video lessons but access is limited to 2.
  • - The 3rd video was bought with a different email and is inaccessible.

I purchased 3 video lessons, and I can only access 2. The 3rd video I purchased using a different email.

This is the one I cannot access. I tried all of the help directions to change my account to one, so I can access all three. It just takes me in circles. I have emailed everyone I could, but no help.

It just refers me to the help service every time.

I even called the customer service thinking I would be talking to someone, but I was connected to this review site. I don't see how my problem will be solved.

Loss:
$20
Cons:
  • Cant get a refund
  • No customer service and not trustworthy
  • Cant speak to a person when calling

Preferred solution: Consolidate my emails to one account to access all my purchases.

User's recommendation: Don't buy anything unless you are willing to lose your money. They are extremely slow to help but they are quick to let you know that your passed the refund dead line.

View full review
Meela Ngb
map-marker Brooklyn, New York

Cancel subscription with Academia de Productos Digitales

They said something about a reimbursement of $100 but they asked me so many questions, an unfortunately I gave a lot of information, it I dont trust this reimbursement

Preferred solution: Cancel my subscription of $15 with Academia de Productos Digitales, that’s all I want

View full review

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